Largus stands behind the quality and condition of merchandise sold. All products are covered by Original Equipment Manufacturer’s limited warranty. Product returns result in unavoidable shipping costs paid to freight carriers and restocking or handling fees charged for processing each returned item. These charges provide no benefit to Largusinc.com and are entirely beyond our control. Largusinc.com support team stand ready to assist with manufacturer’s warranty service, exchange and repair if any item proves defective. If for any reason you are dissatisfied with your purchase return the unwanted product within 30 days from the original invoice date. Product returns subject to 15% restocking fee. Shipping charges are non-refundable.
Defective items are eligible for repair/service or exchange directly through the Original Equipment Manufacturer. Shipping charges apply for replacements.
Please contact the Original Equipment Manufacturer for warranty entitlement policies. Returns due to technical malfunction can only be accepted on items diagnosed defective by the Original Equipment Manufacturer’s Technical Support Department.
Largus cannot accept any product return without first receiving a completed RMA Request Form. Manufacturers are the definitive resource for the products they design, develop, fabricate and service. Once an item has been diagnosed as defective by the manufacturer please provide the Case ID number or Issue Number when submitting an RMA Request Form.
Is it mandatory to have an RMA number in order to return a product to Largus?
Yes. You must obtain a Return Merchandise Authorization (RMA) number within 30 days from the original invoice date on your order. Returns cannot be accepted without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days. Largus must receive the returned products within this timeframe. RMA numbers will not be extended or reissued.
How do I acquire a Return Merchandise Authorization number (RMA#)?
Email us at firstname.lastname@example.org. We ask that all RMAs be submitted on-line to expedite processing of your request.
May I return an item in exchange for a different product?
No. We do not exchange product returns for different items. Manufacturer policies require replacement with the same make/model originally purchased. If the return policy period for a refund has not yet expired, you can request an RMA Refund (subject to 15% restocking fee), order a new item, and we will refund your original purchase after we receive your returned product.
Approximately how long will it be before a refund/credit actually appears on my credit/debit card?
It takes us approximately up to four business days to process a credit back to your credit card and 3-4 business days for it to appear on your statement.
Approximately how long does it take for Largus to process an RMA?
It takes 5 business days for us to process and re-ship or issue a refund once we receive the product.
Is it necessary to return each individual accessory when I send in a return? What should I include with my RMA?
Yes. All original equipment, components, manuals, cables, collateral and packaging must be returned with your item in order for Largusinc.com to process your RMA. Incomplete product returns cannot be processed; incomplete RMAs will be returned to you.
I discarded the original box required for my product return. Does Largus provide replacement shipping containers?
We can only except merchandise returns with all manuals, cables, collateral and packaging materials intact. Products lacking original packaging are not eligible for return.
When and why are restocking fees applied? How much is deducted when a return is subject to a restocking fee?
There is a restocking fee of 15% on all returns for refund (RMA Refund). Largusinc.com encourages customers to purchase products they intend to keep.
Will Largus cross-ship replacement merchandise?
Cross shipping is not available, if an item is within thirty days of invoice, we will charge for a new item being sent out and credit your account once we receive the RMA item.
I received an email indicating that the item I returned is no longer available or is backordered. What happens now?
If an RMA item is found to be defective and is on backorder and we cannot obtain the item, you will be notified by email and will be offered a similar replacement product or a refund. We try to contact every customer in this case to find an agreeable replacement item or refund amount.
I received an email indicating that the serial number and or UPC number of the item I returned does not match the serial number and or UPC number of the product I originally purchased from Largus. What should I do?
We keep serial numbers and UPC numbers on all products shipped. Occasionally, our customers inadvertently return items that were not purchased at Largusinc.com in such a case, the item in question will be returned to the customer with a request to send the correct item.